Orders and Returns

Orders and returns



Please note also that the tea producer/seller has the final say on the packaging and pricing of the product. Packaging and pricing shown on our site may change from time to time keeping in mind the seasonality of the product. You may rest assured that the products are genuine and procured directly from the tea company. .



Goods once sold cannot be refunded.



If at the time of delivery any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:


  a. Tea Duniya will notify seller/tea company of any defects in the product/s at the time of delivery of the product/s and the same product/s will be replaced in return   of the defective product/s after inspection of the same by the tea company.


  b. Replacement can be for the entire product/s or closest similar product subject to availability of the same with the seller and sole discretion of the seller.


  c. Following situations may arise:


  >  Item was unfit for consumption

  >  Item was damaged during the Shipping

  >  Products was / were missing

  >  Wrong item was despatched.


If Tea Duniya has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then Tea Duniya may while reserving its sole discretion and rights to initiate civil and/or criminal proceedings against the aforesaid persons.



  Tea Duniya reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Fresh Connection may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program.



If any person, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information, he/she may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.